Recruitment

Good Officers Are Hard to Find (But We Do!)

We are only as good as the people who chose to work with us. That is why we take the recruitment process incredibly seriously. A majority of problems with security services can be avoided in making sure we are selecting quality officers in the first place.

We do not charge for recruitment of officers, this is an integral part of our service. Our clients put their trust in us to provide quality safety and security personnel. Consequently, we have developed a thorough personnel selection process. And since it is highly rigorous, there is a fair amount of dropout.

Another important part of the recruitment process is making sure we are putting the right people in the right location. A security officer who would work great in a distribution facility may not be a good fit for a hospital. Unlike other companies that will place a body wherever there is a space, we take the time to make the proper placement.

Placement is critical. People have a natural desire to succeed and do a good job. If they are placed in the right environment with the right tools, they will succeed. But if they are placed in a mis-patched workplace and or not given the proper tools, then success will be difficult to achieve.

Employee Retention Rates Measures Client Success

Covey Security’s hiring process has yielded significant returns in our retention rates. This shows that we are finding quality personnel and keeping them. The ability to retain quality officers allows for greater stability onsite and allows officers to become very familiar with the property that they are serving.

In addition to finding the right people and placing them in the best environment where they are able to succeed we also work hard to treat our employees with dignity. This is the part of our philosophy that lifts up the entire model. Happy officers make for happy customers. Each and every one of our officers will be shown the respect and dignity that they deserve. We know that they sacrifice a great deal in the job that they perform. Security work is not glamorous work and we need to support these people that do a vital service to the properties that they serve and to the community as a whole.

Extensive
Application

Each security officer applicant completes Covey Security’s Background and Employment History Application. All gaps in employment or residence history will require verification.

Identity
Verification

Covey Security verifies each applicant’s identity through the Social Security E-Verify process. When applicable, other screenings, such as driver’s license history abstracts, are reviewed.

Drug
Testing

Covey Security administers a full 6-panel drug test to all applicants and employees. This test screens for the 6 most widely abused drugs, legal or illegal. Covey Security maintains its drug-free security environment with random employee re-testing.

ReferenceScreening

Employment reference checks are performed by Covey Security’s Human Resources department. Covey Security performs screening to ensure truthful and accurate employment history.

Fingerprint
Check

All Covey Security officer candidates are fingerprinted, using automated processing systems. The fingerprints are submitted to the FBI and State Police agencies for examination, resulting in a comprehensive, nationwide criminal check.

Medical
Review

Finally, our medical review process requires security officers to complete and pass a duty specific physical fitness test. This testing is role specific for each security officer job classification.

Training

Training Is NOT a One Time Thing

Covey Security understands that continuous and effective training is the key to quality service and employee development. We have designed a complete security officer training program in order to deliver fully-trained, professional personnel to meet your needs and to insure that Covey Security personnel are knowledgeable about industry trends and best practices.

These training classes are developed and led by one of Covey Security’s certified Training Instructors.

Covey Security Training Cycle

Our training cycle ensures security officers are prepared before they reach your facilities and that they remain current with best practices.

Covey Security Implementation Framework

Organization and Job Descriptions

  • Covey Security Organization
  • Security Officer
  • Shift Supervisor
  • Account and Quality Assurance Managers
General Duties

  • Site Security Duties
  • Covey Security Log and Reports
Use of Force

  • Types of Crimes
  • Arrest and Detention Protocols
  • Basic Use of Force Concepts
  • Degrees of Lawful Force
Report Writing

  • Basic Writing Skills
  • Understanding Professional Report
  • Writing Concepts
  • Types of Reports
Patrol Functions

  • Key Patrol Elements
  • Using Patrol Tour Systems
  • Reporting Incidents
Ethics

  • Security Officer Code of Ethics
  • Core Values
  • Honesty and Integrity
  • Unethical Practices
  • Sexual Harassment
Legal Issues

  • Legal Authority
  • Definition of Criminal Law
  • Definition of Civil Law
  • Power of Arrest
  • AZ-ARS Law Review
Emergency Response

  • Security Officer Responsibilities
  • Incident Command Center Principles
  • Incident Facilities and Roles
  • Approach to Managing Incidents
Communications/Public Relations

  • Media Relationship Responsibility
  • Critical Factors in Dealing with Media
  • Criteria for Release of Information

Additional Training

In addition to our basic training, Covey Security offers the following training based on the needs of our clients.

Security Officer Customer Service (SOCS) ™
Security officers assigned to positions having significant interaction with the public receive customer service training. This training teaches officers the habits, skills and actions required to provide exceptional customer service.

Nonviolent Crisis Intervention (CPI)
Security officers trained in Nonviolent Crisis Intervention (CPI) learn the essential skills to resolve crisis situations with minimal anxiety and maximum security. This training teaches security officers how to intervene safely when confronted with dangerous behavior.

MOAB
MOAB® presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior. The program also provides humane and compassionate methods of dealing with aggressive people.

  • Calm people
  • Diffuse anxious or aggressive behavior
  • Avoid violence and injuries
  • Create confidence and the ability to improve any situation
  • Minimize or eliminate lawsuit

It’s creating a win-win situation in difficult confrontations and resolve conflicts decisively and diplomatically.

CPR/AED
The Basic CPR and AED course teaches rescuers how to recognize and treat life threatening emergencies, including cardiac arrest and choking for adult victims. Rescuers will learn to recognize the warning signs of heart attack, stroke and breathing difficulties. Students also learn how to perform CPR using a barrier device and how to effectively use AED (Automated External Defibrillation).

FEMA Certifications
This course is NIMS compliant and uses the objectives developed collaboratively by the National Wildfire Coordinating Group, the United States Fire Administration, the United States Department of Agriculture and the Emergency Management Institute

We’re Hiring

We are looking for good people

If you think that you could excel in an environment like Covey Security we are looking for women and men who value themselves and the world we live in. Please send us your resume as well as a brief description of the type of work you are looking for.

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We’re Hiring